{"id":341496,"date":"2022-09-23T14:05:00","date_gmt":"2022-09-23T14:05:00","guid":{"rendered":"https:\/\/afrikmag.com\/var\/www\/vhosts\/afrikmag.compublic_html\/?p=341496"},"modified":"2022-09-28T09:08:03","modified_gmt":"2022-09-28T09:08:03","slug":"journee-de-linnovation-la-cie-ameliore-ses-services-pour-mieux-repondre-aux-attentes-de-sa-clientele","status":"publish","type":"post","link":"https:\/\/afrikmag.com\/var\/www\/vhosts\/afrikmag.compublic_html\/journee-de-linnovation-la-cie-ameliore-ses-services-pour-mieux-repondre-aux-attentes-de-sa-clientele\/","title":{"rendered":"Journ\u00e9e de l\u2019innovation \/ La CIE am\u00e9liore ses services pour mieux r\u00e9pondre aux attentes de sa client\u00e8le"},"content":{"rendered":"\n

Le jeudi 22 septembre 2022, \u00e0 l\u2019espace Latrille Event deux plateaux a eu lieu la Journ\u00e9e de l\u2019innovation organis\u00e9 par la CIE, sous l\u2019initiative du Directeur G\u00e9n\u00e9ral Ahmadou BAKAYOKO. <\/strong><\/p>\n\n\n\n

Face aux exigences de la client\u00e8le et des challenges qui en d\u00e9coulent, la CIE Entreprise de r\u00e9f\u00e9rence engag\u00e9e dans un vaste processus de transformation digitale, a d\u00e9velopp\u00e9 des produits et services innovants afin d\u2019am\u00e9liorer l\u2019exp\u00e9rience client. La journ\u00e9e de l’innovation CIE a \u00e9t\u00e9 le rendez-vous o\u00f9 l\u2019entreprise a pr\u00e9sent\u00e9 aux clients, aux partenaires, aux institutions, \u00e0 la presse et au Grand public les \u00e9volutions apport\u00e9es \u00e0 ses processus internes \u00e0 court et moyen terme, afin de mieux r\u00e9pondre aux attentes de sa client\u00e8le.<\/p>\n\n\n\n

Au cours de cette journ\u00e9e, la CIE a pr\u00e9sent\u00e9 plusieurs th\u00e9matiques \u00e0 l\u2019endroit des personnalit\u00e9s pr\u00e9sentes et des m\u00e9dias locaux. M. Ahmadou Bakayoko lors de son introduction a tenu \u00e0 remercier toutes les personnes pr\u00e9sentes. Il a tout de suite rapp\u00e9l\u00e9 l’importance de la satisfaction client\u00e8le pour la CIE. <\/p>\n\n\n\n

\"Journ\u00e9e<\/a><\/figure>\n\n\n\n

\u00ab\u00a0<\/strong>Nous travaillons au quotidien sur diff\u00e9rents domaines pour am\u00e9liorer nos processus internes pour mieux r\u00e9pondre aux attentes de nos clients. Nous souhaitons vous montrer aujourd\u2019hui notre volont\u00e9 d\u2019utiliser la technologie chaque jour pour am\u00e9liorer la vie des Ivoiriens. Notre engagement au quotidien est de vous fournir une \u00e9lectricit\u00e9 et un service de qualit\u00e9 pour am\u00e9liorer la vie des populations et contribuer au d\u00e9veloppement durable pour la C\u00f4te d’Ivoire<\/em>\u00ab\u00a0, a soutenu M. Ahmadou Bakayoko. <\/p>\n\n\n\n

\u00c0 la suite de son intervention, les innovations ont \u00e9t\u00e9 pr\u00e9sent\u00e9es dans l\u2019ordre suivant aux invit\u00e9s pr\u00e9sents par certains membres du comit\u00e9 de direction G\u00e9n\u00e9ral et du comit\u00e9 de Direction de l\u2019entreprise :<\/p>\n\n\n\n

  • Les Compteurs intelligents, pour des services innovants<\/strong> par (M. MATHIAS KOUASSI   Directeur G\u00e9n\u00e9ral Adjoint Distribution et Commercialisation).<\/li><\/ul>\n\n\n\n

    Le compteur permet d\u2019accompagner le client au quotidien dans sa consommation, donc sa facture et un gain de temps important li\u00e9 au d\u00e9pannage \u00e0 distance. Plus de 2 800 000 compteurs intelligents sont d\u00e9ploy\u00e9s actuellement. D\u2019ici 2025, nous comptons avoir 100% de compteurs t\u00e9l\u00e9g\u00e9r\u00e9s sur Abidjan.<\/p>\n\n\n\n

    • La Digitalisation de la relation client par l\u2019agence en ligne par <\/strong>(Mme Bitty Marie Directeur Central Commercial Marketing et Relation Client).<\/li><\/ul>\n\n\n\n

      Ce sont + de 8 000 comptes cr\u00e9\u00e9s en moyenne par mois, + de 58\u2009% de nos clients qui ont acc\u00e8s au service pr\u00e9pay\u00e9 gr\u00e2ce aux compteurs intelligents.<\/p>\n\n\n\n

      • La Digitalisation des demandes de travaux des clients BTP<\/strong> pr\u00e9sent\u00e9 par (M Bleu Voua D\u00e9sir\u00e9 Directeur Adjoint Assistance \u00c0 Maitrise d\u2019Ouvrage).<\/li><\/ul>\n\n\n\n

        Il s\u2019agit d\u2019un portail de gestion permettant la r\u00e9duction des coupures d\u2019\u00e9lectricit\u00e9 li\u00e9es aux piochagex de c\u00e2ble, la r\u00e9duction du d\u00e9lai de traitement des demandes, la meilleure anticipation sur les risques de coupures et l\u2019am\u00e9lioration de la tra\u00e7abilit\u00e9 des demandes pour les clients (suivi en ligne).<\/p>\n\n\n\n

        • Le Programme d\u2019Alphab\u00e9tisation Num\u00e9rique<\/strong> par (M Guy Marc Aka Directeur, le Secr\u00e9taire Ex\u00e9cutif de la Fondation Eranove).<\/li><\/ul>\n\n\n\n

          L\u2019entreprise engag\u00e9e a travers la FONDATION ERANOVE COMPTE CONTRIBUER \u00c0 LA R\u00c9DUCTION DU TAUX D\u2019ANALPHAB\u00c9TISME EN CIV en offrant des possibilit\u00e9s d\u2019apprentissage plus rapide de la lecture, de l\u2019\u00e9criture et de l\u2019arithm\u00e9tique aux populations analphab\u00e8tes cibles.<\/p>\n\n\n\n

          B\u00e9n\u00e9fices client : Former 1 000 personnes par an \u00e0 savoir lire, \u00e9crire et compter, avoir un impact tangible et durable, fournir un emploi temporaire aux jeunes des communes et des localit\u00e9s d\u2019intervention<\/strong><\/p>\n\n\n\n

          • La <\/strong>Digitalisation des op\u00e9rations du d\u00e9pannage<\/strong> (M BLEHOUET patrice Sous-Directeur en charge de la gestion Relation Client)<\/li><\/ul>\n\n\n\n

            Il a pr\u00e9sent\u00e9 les outils de modernisation du syst\u00e8me mit en place par l\u2019entreprise pour optimiser les op\u00e9rations de d\u00e9pannage \u00e0 savoir la mise \u00e0 disposition des outils modernes (T\u00e9l\u00e9gestion et applications mobiles) ; l\u2019utilisation des donn\u00e9es de G\u00e9or\u00e9f\u00e9rencement des clients pour retrouver plus facilement les clients gr\u00e2ce aux coordonn\u00e9es GPS et la r\u00e9organisation de la r\u00e9partition g\u00e9ographique des \u00e9quipes d\u2019intervention en prenant en compte le trafic routier et les zones incidentog\u00e8nes. <\/p>\n\n\n\n

            B\u00e9n\u00e9fices client :  d\u00e9pannage plus rapide, intervention \u00e0 distance, fiabilit\u00e9 du diagnostic, plus de tra\u00e7abilit\u00e9<\/strong><\/p>\n\n\n\n

            • L\u2019Inspection du r\u00e9seau \u00e9lectrique par les drones par <\/strong>(Mme Armelle Gnassou Epse Gelai Directrice Adjointe \u00e0 Direction de la Strat\u00e9gie et de la Transformation Digitale).<\/li><\/ul>\n\n\n\n

              L\u2019objectif de cette technique est d\u2019optimiser la surveillance du r\u00e9seau \u00e9lectrique afin d\u2019anticiper sur les incidents majeurs du r\u00e9seau.  L\u2019utilisation des drones permet \u00e9galement de pr\u00e9venir les risques \u00e9lectriques pour les collaborateurs \u00e9galement.<\/p>\n\n\n\n

              • Le Cap sur un R\u00e9seau \u00c9lectrique connect\u00e9 par <\/strong>(M. ANTOINE DJIGBENOU Directeur de la Strat\u00e9gie et de la Transformation Digitale)<\/li><\/ul>\n\n\n\n

                Il s\u2019agit de d\u00e9velopper des services innovants qui devront permettre aux clients de suivre en temps r\u00e9el de votre d\u00e9pannage via Ma CIE, l\u2019Automatisation des services r\u00e9currents via des assistants robots et d\u2019Anticiper \/ Pr\u00e9dire les pannes via l\u2019IoT<\/p>\n\n\n\n

                Ces communications avaient pour objectifs de partager l\u2019expertise de la CIE et pr\u00e9senter les solutions innovantes utilis\u00e9es par l\u2019entreprise au quotidien en vue d\u2019am\u00e9liorer la satisfaction la client\u00e8le.<\/p>\n\n\n\n

                A la suite des pr\u00e9sentations faites en salle, une visite guid\u00e9e des stands am\u00e9nag\u00e9s pour la circonstance a permis aux invit\u00e9s de visualiser les diff\u00e9rentes innovations \u00e0 travers des d\u00e9mos.<\/p>\n\n\n\n

                La transformation digitale de la CIE est plus que jamais amorc\u00e9e et orient\u00e9e vers la satisfaction client.<\/p>\n","protected":false},"excerpt":{"rendered":"

                Le jeudi 22 septembre 2022, \u00e0 l\u2019espace Latrille Event deux plateaux a eu lieu la Journ\u00e9e de l\u2019innovation organis\u00e9 par la CIE, sous l\u2019initiative du Directeur G\u00e9n\u00e9ral Ahmadou BAKAYOKO.  Face aux exigences de la client\u00e8le et des challenges qui en d\u00e9coulent, la CIE Entreprise de r\u00e9f\u00e9rence engag\u00e9e dans un vaste processus de transformation digitale, a …<\/p>\n","protected":false},"author":46,"featured_media":341501,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[177317,8762,7020,6100],"tags":[10380,9514,197319,197318],"class_list":["post-341496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communiques","category-civ","category-societe","category-technologie","tag-cie","tag-innovation","tag-meilleur-experience-client","tag-solutions-innovantes"],"yoast_head":"\nJourn\u00e9e de 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