{"id":241821,"date":"2020-11-25T17:21:58","date_gmt":"2020-11-25T17:21:58","guid":{"rendered":"https:\/\/afrikmag.com\/var\/www\/vhosts\/afrikmag.compublic_html\/?p=241821"},"modified":"2020-11-25T17:24:05","modified_gmt":"2020-11-25T17:24:05","slug":"un-an-apres-le-lancement-de-lapplication-mobile-macie-la-cie-atteint-100-000-telechargements","status":"publish","type":"post","link":"https:\/\/afrikmag.com\/var\/www\/vhosts\/afrikmag.compublic_html\/un-an-apres-le-lancement-de-lapplication-mobile-macie-la-cie-atteint-100-000-telechargements\/","title":{"rendered":"Un an apr\u00e8s le lancement de l&rsquo;application mobile \u00abMACIE\u00bb\/ La CIE atteint 100.000 t\u00e9l\u00e9chargements"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Le 21 novembre 2019, la Compagnie ivoirienne d\u2019\u00e9lectricit\u00e9 lan\u00e7ait son application mobile \u00abMACIE\u00bb, plate-forme digitale permettant aux clients de b\u00e9n\u00e9ficier de l\u2019ensemble des services offerts par le CIE et accessible 24H\/24, 7j\/7. Cette innovation a \u00e9t\u00e9 pr\u00e9sent\u00e9e par son Directeur G\u00e9n\u00e9ral Ahmadou Bakayoko en pr\u00e9sence de son comit\u00e9 de Direction et de l\u2019Equipe projet<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MACIE &nbsp;est<\/strong>&nbsp;:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Un site Web accessible depuis un ordinateur, un smartphone ou une tablette.<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Une application mobile pour une meilleure exp\u00e9rience client sur les smarphones.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Un espace pour le client o\u00f9 il peut recevoir ses factures, suivre ses consommations, simuler \u00e9galement sa facture et sa puissance.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>En 1 an, l\u2019application MACIE conna\u00eet une progression significative avec &nbsp;plus de 100 000 t\u00e9l\u00e9chargements.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>OBJECTIFS&nbsp; POUR LA CIE<\/u><\/strong>: offrir des services innovants am\u00e9liorant l\u2019exp\u00e9rience de nos clients&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Assurer une meilleure prise en charge des demandes<\/li><li>Am\u00e9liorer les d\u00e9lais de traitement<\/li><li>Offrir la possibilit\u00e9 aux clients de b\u00e9n\u00e9ficier de nos services \u00e0 tout moment sans se d\u00e9placer. <\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  title=\"\" decoding=\"async\" src=\"https:\/\/assets.afrikmag.com\/uploads\/2020\/11\/1.-CIE_-VIGNETTE-Sans-se-deplacer.png\"  alt=\"Un an apr\u00e8s le lancement de l&#039;application mobile \u00abMACIE\u00bb\/ La CIE atteint 100.000 t\u00e9l\u00e9chargements\"  class=\"wp-image-241838\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>LES SERVICES LES PLUS SOLLICITES&nbsp;:<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Demandes en ligne (branchement-abonnement, mutation, augmentation de puissance, etc.)<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Services en ligne (r\u00e9clamation, d\u00e9claration d\u2019incident r\u00e9seau, d\u00e9claration de sinistre, signalement \u00e9clairage public, etc.)<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>R\u00e9ception de facture en ligne (e-mail, espace client et SMS)<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>&nbsp;Suivi conso (historique de consommation)<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Simulation de facture\/puissance<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Un quart (\u00bc) des clients CIE sont en self care. C\u2019est \u00e0 dire qu\u2019ils effectuent directement toutes leurs demandes en ligne.  Mettant un point d&rsquo;honneur sur la cr\u00e9dibilit\u00e9 la CIE pr\u00e9cise que le 100\u00a0000\u00e8me client r\u00e9pond au nom de M. ETHY et vient de la ville de Tiassal\u00e9.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Le 21 novembre 2019, la Compagnie ivoirienne d\u2019\u00e9lectricit\u00e9 lan\u00e7ait son application mobile \u00abMACIE\u00bb, plate-forme digitale permettant aux clients de b\u00e9n\u00e9ficier de l\u2019ensemble des services offerts par le CIE et accessible 24H\/24, 7j\/7. Cette innovation a \u00e9t\u00e9 pr\u00e9sent\u00e9e par son Directeur G\u00e9n\u00e9ral Ahmadou Bakayoko en pr\u00e9sence de son comit\u00e9 de Direction et de l\u2019Equipe projet. MACIE &hellip;<\/p>\n","protected":false},"author":46,"featured_media":241837,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[189118,177317],"tags":[190093,7336,10380,190092],"class_list":["post-241821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-la-une","category-communiques","tag-100-000-telechargements","tag-application","tag-cie","tag-macie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Un an apr\u00e8s le lancement de l&#039;application mobile \u00abMACIE\u00bb\/ La CIE atteint 100.000 t\u00e9l\u00e9chargements - AfrikMag<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/afrikmag.com\/var\/www\/vhosts\/afrikmag.compublic_html\/un-an-apres-le-lancement-de-lapplication-mobile-macie-la-cie-atteint-100-000-telechargements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un an apr\u00e8s le lancement de l&#039;application mobile \u00abMACIE\u00bb\/ La CIE atteint 100.000 t\u00e9l\u00e9chargements - AfrikMag\" \/>\n<meta property=\"og:description\" content=\"Le 21 novembre 2019, la Compagnie ivoirienne d\u2019\u00e9lectricit\u00e9 lan\u00e7ait son application mobile \u00abMACIE\u00bb, plate-forme digitale permettant aux clients de b\u00e9n\u00e9ficier de l\u2019ensemble des services offerts par le CIE et accessible 24H\/24, 7j\/7. 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