{"id":174282,"date":"2019-10-14T11:44:38","date_gmt":"2019-10-14T11:44:38","guid":{"rendered":"https:\/\/afrikmag.com\/var\/www\/vhosts\/afrikmag.compublic_html\/?p=174282"},"modified":"2019-10-14T11:44:41","modified_gmt":"2019-10-14T11:44:41","slug":"92-de-la-population-insatisfaits-de-la-qualite-des-services-clients","status":"publish","type":"post","link":"https:\/\/afrikmag.com\/var\/www\/vhosts\/afrikmag.compublic_html\/92-de-la-population-insatisfaits-de-la-qualite-des-services-clients\/","title":{"rendered":"C\u00f4te d&rsquo;Ivoire: 92% de la population insatisfaite de la qualit\u00e9 des services clients"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">La qualit\u00e9 des services clients est un \u00e9l\u00e9ment d\u00e9terminant dans la strat\u00e9gie commerciale et marketing des entreprise. Mais en C\u00f4te d&rsquo;Ivoire, cet aspect ne semble pas figurer au nombre des priorit\u00e9s. C&rsquo;est ce qui ressort d&rsquo;une r\u00e9cente enqu\u00eate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C&rsquo;est le cabinet conseil Qualivoire qui r\u00e9v\u00e8le l&rsquo;information. Selon une enqu\u00eate r\u00e9alis\u00e9e entre mars et avril 2019, les Ivoiriens dans leur large majorit\u00e9, n&rsquo;appr\u00e9cient pas la qualit\u00e9 des services clients des diff\u00e9rentes soci\u00e9t\u00e9s, priv\u00e9es et publiques.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selon les r\u00e9sultats de cette \u00e9tude publi\u00e9e r\u00e9cemment, 92% des personnes interrog\u00e9es ne sont pas satisfaites de la qualit\u00e9 du service client dans les organisations priv\u00e9es et publiques. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Le secteur des transports enregistre le plus fort taux d&rsquo;insatisfaction<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> Sur 1241 sond\u00e9s, 45,6% sont tr\u00e8s insatisfaits de la qualit\u00e9 des services, suivis des insatisfaits (46.6%), quand les moyennement satisfaits et les satisfaits repr\u00e9sentent respectivement 2,5% et 5,3%. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notons que le secteur des transports  enregistre le plus fort taux d\u2019insatisfaction avec un taux de 100%. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hartman N&rsquo;CHO<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Photo: DR.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La qualit\u00e9 des services clients est un \u00e9l\u00e9ment d\u00e9terminant dans la strat\u00e9gie commerciale et marketing des entreprise. Mais en C\u00f4te d&rsquo;Ivoire, cet aspect ne semble pas figurer au nombre des priorit\u00e9s. C&rsquo;est ce qui ressort d&rsquo;une r\u00e9cente enqu\u00eate. C&rsquo;est le cabinet conseil Qualivoire qui r\u00e9v\u00e8le l&rsquo;information. Selon une enqu\u00eate r\u00e9alis\u00e9e entre mars et avril 2019, &hellip;<\/p>\n","protected":false},"author":60,"featured_media":174287,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[156917,8762],"tags":[157529,39,157528,3280,157527],"class_list":["post-174282","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-civ","tag-157529","tag-cote-divoire","tag-insatisfaite","tag-population","tag-services-clients"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u00f4te d&#039;Ivoire: 92% de la population insatisfaite de la qualit\u00e9 des services clients<\/title>\n<meta name=\"description\" content=\"La qualit\u00e9 des services clients est un \u00e9l\u00e9ment d\u00e9terminant dans la strat\u00e9gie commerciale et marketing des entreprise. 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